Our Policies

Web Site Focus strives to serve it's customers in the best possible manner.  The following policies have been established to better serve our clients.

Maintenance Services Payments:  Billing for maintenance services is done the first of each month, and cover any work done in the prior month.  Payment is due upon receipt, and is expected within 10 days from the billing date.  A reminder will be sent after 10 days, However, if payment is not received in full, or specific payment arrangements have not been made within 10 days, no further work will be done on client's site, until payment is made. 

After 30 days past due, a reminder will be sent.  Client will then have 10 days to pay the balance due, if balance has not been paid within 10 days, a notice will be sent, and the client's site may be inactivated by Web Site Focus, until payment is received.

Hosting Payments:  All clients who host with Web Site Focus and are billed for hosting on a monthly basis will be required to make payment prior to the expiration of the hosting to continue the hosting.  As all of our servers require payment on the first of each month, payment for your hosting must be receive before the 25th of each month. 

In the event your payment is not received by the 25th of a given month, a reminder will be sent, and your hosting will be suspended until payment is received. 

Payment may be made via paypal or check and is due at the time of billing.  Please contact Web Site Focus to make arrangements if you wish to be billed quarterly. New Site Payments:  A 50% Deposit payment is due PRIOR to beginning your website. Remainder monies owed are due upon completion of the site (or update) and must be received before the site going live.  Fees are payable when bill is received. Our Refund Policy:  Once Services are complete, payment in full is expected upon receipt of invoice.  Web Site Focus retains all copyright privileges until payment in full is received.  By submitting your initial payment, you are agreeing that you owe Web Site Focus for the full amount of the services contracted for, and you understand that once you have submitted your payment NO REFUNDS will be made.  If you have any questions or concerns about these policies, please contact us.